Updating a support request in My Activities with a comment

You can also add CCs (if enabled in the Help Center) to an existing support request. And if you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.

To update an existing support request

1. Click your profile icon on the upper-right side of any Help Center page, and then click My activities.

   

   By default, the My Activities page displays all requests that you have submitted.
2. Click the link for the request you want to update.
3. Add a comment to update the request.
4. (Optional) If the CC option is enabled for the Help Center and you are signed in, you can add an email address to copy a user on the ticket

   When you add a CC to an existing ticket, you must also add a comment.

5. Click Submit.